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General
Welcome to our small yet dedicated team! We have Chris, our CEO and Founder, Rachel, our Media Manager, and Chris's supportive wife Jill, along with Toby, our beloved Revo Dog. We are always ready to assist you with any inquiries and aim to respond within 48 hours on business days.
We take great pride in manufacturing our products in-house and collaborating closely with our suppliers to serve our global customer base. Join our passionate and expanding community on the REVOMAZE Discord and in the original User Group Forum, where it all started. Don’t hesitate to reach out if you have any questions or just want to say hi – we’re here for you!
You can confidently place your orders through our website, as we use third-party banks to securely store and protect your personal information, as detailed in our Privacy Policy. For more information about our company, please refer to our Terms and Conditions.
Shipping
We are excited to offer international delivery to all our wonderful customers. For postal services, we primarily collaborate with Royal Mail. For those who prefer a courier express option, we often partner with UPS, FedEx, and DHL.
We take pride in using eco-friendly packaging, benefiting both our customers and the environment. Additionally, we strive to keep our service costs as reasonable as possible. Our goal is to ship in-stock orders within 7 working days. If an item isn't ready for immediate dispatch, we will list it as a pre-order with an estimated shipping date.
Just a friendly reminder: if a package is unsigned for any reason, we will need to charge a fee to resend it once we receive it back.
Payment Methods
- Debit / Credit Cards
- PayPal / Stripe / Alipay
- Invoicing
From the Inventor
Chris Pitt says...
"My career has been in engineering, computer software development and training. My work has always been involved with problem solving and an opportunity to design a puzzle came from a mistake I made during my apprenticeship back in the 1970's. Machining grip slots on screwdriver handles I was making, I created a cutter path by turning the wrong way leaving behind a slot where the cutter had been.
My idea was replacing the cutter with a spring loaded pin; the pin would then follow the same path. During consultancy work, a puzzle was designed for a company that had many problems due to the high number of parts. I wanted to design a puzzle for myself that only had 3-4 parts and could easily be made but give a high level of challenge. Remembering my apprenticeship experience, this design was drawn on Christmas Day 2008 and then was made by myself on Boxing Day.
The puzzle was assembled very easily with a positive "click". I then realised I had no photographs of my work so had to open the puzzle. Having the drawing, I thought it would be simple. How wrong was I. The puzzle took me over 2 hours to open and the sense of achievement was amazing, I could not believe a simple design could be so rewarding (not since I tried the Rubik's cube).
Selling the puzzle online to over 60 countries, we were then amazed of the responses from everyone who opened the REVOMAZE. Since then we have included new maze designs and complex interiors to keep the faithful satisfied. We also have a 650 plus User Group who enjoy discussing the puzzles give and the fact the user can return to a known point in a couple of seconds. Anyone who solves the puzzles really does feel they have been on a rollercoaster ride of excitement and frustration. The fact the maze cannot be seen means you have to use dexterity, memory and determination skills to get the puzzle solved. The puzzle was featured on UK national TV - the gadget show where we hoped it would reach one of those top 5 in the best gadget game category. The puzzle won the group. We have had articles in the USA and it was voted the 10th most wanted Christmas gift of 2009 by the Wired magazine.
The puzzle is a 600g (metal) and 230g (plastic) cylindrical puzzle which are precision machined. The object is to manoeuvre the shaft through an internal maze without falling into traps that send the easy user back to the beginning. The puzzles take many hours to get round (quickest 2h 38m avg, 4-6h) - but the aim is always to get further each time. Once opened, the puzzle is quickly reassembled to have another go and usually takes only a few minutes to redo."
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Why was the name changed to "The Puzzle Workshop?"Our small team has some thrilling updates for the upcoming New Year of 2024! We’re excited to consolidate all our products into a single location. In March 2023, we launched the VAULTMAZE website, and now we’re preparing to unveil a new product line within the REVOMAZE collection. On Christmas Eve 2023, we introduced the REVOMAZE Lite, a reimagined version of the original Revomaze Puzzles, designed to be lighter and more budget-friendly. Our aim is to enhance accessibility and affordability for everyone. Additionally, we are developing a highly user-friendly website that will be less confusing, allowing you to easily find and explore all our products in one convenient place!
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Will the VAULTMAZE site remain accessible?The VAULTMAZE website will remain operational until the end of 2024, allowing you to access your order history. We are committed to keeping all our products in one location, ensuring that it is easy for you to browse and make purchases.
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Which puzzles are being sold?Welcome to 'The Puzzle Workshop,' where we design and offer a diverse selection of puzzles at Revo HQ. Be sure to check out our growing collection, featuring the new Lite series available for pre-order, as well as the beloved REVOMAZE series and the thrilling VAULTMAZE range.
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How can I convey my interest in an item that is currently unavailable?We suggest signing up for our back-in-stock notification service. Just enter your full name and email address, and we will notify you via email as soon as the product becomes available again!
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How may I reach you?Feel free to reach out to us using the contact form on our website or via the following email addresses: helpdesk@thepuzzleworkshop.uk (our main contact), chris@thepuzzleworkshop.uk, and rachel@thepuzzleworkshop.uk. We look forward to hearing from you and will respond as swiftly as we can.
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What are the versions of the Revomaze Puzzles?We offered two primary series: Plastic (Obsession) and Metal (Extreme), which include versions V1, V2, V3, and V4. In V1, the plastic series features a detachable core, whereas V2 does not. The metal series across V1, V2, V3, and V4 showcases various core and certificate designs. If you're interested, we can provide some images, and please don’t hesitate to contact us if you have any questions!
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How do I obtain assembly instructions?We offer a range of maze versions, each featuring its unique twist! If you need assembly instructions, feel free to email us at helpdesk@thepuzzleworkshop.uk, and Chris or Rachel will send you the PDF file. Additionally, if you prefer, you can request a video tutorial for reassembly. The puzzle community is active on the REVOMAZE User Group Forum and Discord, where you'll find a welcoming and supportive network of experienced enthusiasts eager to assist. You can also discover helpful guides and further information within these open groups.
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I’m interested in purchasing my first maze. How can I determine which one is the best choice for me?Selecting your first puzzle can be quite daunting! Keep in mind that the different colours used for each maze do not indicate their difficulty levels. We classify them into four categories: Introductory, Intermediate, Master, and Grandmaster. While the introductory puzzles are intended to be easier, they still provide an enjoyable challenge for both casual and experienced players! Since everyone's experience is unique, we recommend doing some research beforehand to confirm the difficulty levels. If you need guidance, our community is ready to assist you through Discord and the User Group Forum. Have fun on your puzzle-solving journey!
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I'm trapped in the maze; is there an issue?If you're facing challenges with a maze, we're here to help! First, check if the maze is new or pre-owned, whether it has been dropped, or if too much force has been applied. After prolonged use, the inner maze can become fragile, which may lead to wear or damage. If it's brand new, you might be stuck in a trap or dead-end. We suggest mapping out the routes or reaching out to the community for assistance. Should you still have concerns, please don’t hesitate to contact us, and we will do our best to investigate and provide support.
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Would I find the mazes enjoyable?If you're passionate about puzzles, regardless of your age, we highly recommend trying them out! These puzzles are both challenging and demand patience and dedication, making them ideal for seasoned puzzle fans or those who love problem-solving. Our introductory puzzles provide a delightful and approachable starting point, and if you find them enjoyable, you can easily advance to more challenging ones! Ultimately, the key is to have fun and savour the experience, catering to all skill levels and ages.
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Can you provide mapping templates?Absolutely! We can create a mapping template for everyone to utilise based on your requests. Recently, we shared the Lite Mapping Template 🖊️📏