General
Welcome to our small but dedicated team. Leading the way is Chris, our Founder and Inventor, supported by Rachel, our Communications Manager, and Charlie, our Trainee Engineering Technician. We're also grateful for the support of Jill, Chris's wife, and of course Toby, our much-loved Revo dog, who keeps spirits high in the workshop.
We take great pride in crafting our puzzles in-house and working closely with trusted suppliers to deliver quality products to puzzlers around the world. Our friendly team is always happy to help with any enquiries, and we aim to respond within 48 hours on business days.
You're warmly invited to join our community on the REVOMAZE Discord and the original user group forum, where our story first began. Whether you have a question or simply want to say hello, we'd love to hear from you.
You can shop with confidence knowing that payments are processed securely through trusted third-party payment providers. Your personal information is handled in accordance with our Privacy Policy. For further details, please see our Terms & Conditions.
Shipping & Delivery
We’re pleased to offer international delivery to our customers around the world. For postal services, we primarily use Royal Mail, with express courier options available through UPS, FedEx and DHL.
We take care in packaging every order securely, using environmentally conscious materials wherever possible. We also aim to keep our delivery costs fair and reasonable.
Production & Dispatch
REVOMAZE Lite puzzles are made to order in small batches at our workshop. Production and dispatch times vary depending on the puzzles ordered and current workshop availability.
For items already in stock and ready for dispatch, we aim to ship within 7 working days. Made-to-order items require additional production time, and we appreciate your patience while your order is being prepared.
Once your order has been dispatched, we’ll provide tracking details where applicable.
Returned Parcels
Please note that if a parcel is returned to us because it was not collected or a delivery was missed, an additional postage charge may apply before we can arrange redelivery.
Payment Methods
We accept the following payment methods:
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Debit and Credit Cards
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PayPal
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Stripe
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Alipay
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Invoicing (by arrangement)
All online payments are processed securely through our trusted payment providers.
From the Inventor
In Chris Pitt’s words:
"My career has been in engineering, computer software development and training. My work has always been involved with problem solving and an opportunity to design a puzzle came from a mistake I made during my apprenticeship back in the 1970's. Machining grip slots on screwdriver handles I was making, I created a cutter path by turning the wrong way leaving behind a slot where the cutter had been.
My idea was replacing the cutter with a spring loaded pin; the pin would then follow the same path. During consultancy work, a puzzle was designed for a company that had many problems due to the high number of parts. I wanted to design a puzzle for myself that only had 3-4 parts and could easily be made but give a high level of challenge. Remembering my apprenticeship experience, this design was drawn on Christmas Day 2008 and then was made by myself on Boxing Day.
The puzzle was assembled very easily with a positive "click". I then realised I had no photographs of my work so had to open the puzzle. Having the drawing, I thought it would be simple. How wrong was I. The puzzle took me over 2 hours to open and the sense of achievement was amazing, I could not believe a simple design could be so rewarding (not since I tried the Rubik's cube).
Selling the puzzle online to over 60 countries, we were then amazed of the responses from everyone who opened the REVOMAZE. Since then we have included new maze designs and complex interiors to keep the faithful satisfied. We also have a 650 plus User Group who enjoy discussing the puzzles give and the fact the user can return to a known point in a couple of seconds. Anyone who solves the puzzles really does feel they have been on a rollercoaster ride of excitement and frustration. The fact the maze cannot be seen means you have to use dexterity, memory and determination skills to get the puzzle solved. The puzzle was featured on UK national TV - the gadget show where we hoped it would reach one of those top 5 in the best gadget game category. The puzzle won the group. We have had articles in the USA and it was voted the 10th most wanted Christmas gift of 2009 by the Wired magazine.
The puzzle is a 600g (metal) and 230g (plastic) cylindrical puzzle which are precision machined. The object is to manoeuvre the shaft through an internal maze without falling into traps that send the easy user back to the beginning. The puzzles take many hours to get round (quickest 2h 38m avg, 4-6h) - but the aim is always to get further each time. Once opened, the puzzle is quickly reassembled to have another go and usually takes only a few minutes to redo."
