Update 13/11/26
Apologies for the delay in getting this out on the blog. This was posted to the Discord 13/11/26
Hi everyone.
Today’s weekly update is in a different format, please bear with me.
First of all. This morning there was a family emergency at RevoHQ. Chris, Rachel and Charlie are all safe. But, this has had a knock on effect for both this update, and shipping due out today. No mazes have been sent out today. There will be an amount of mazes going out over the weekend, with more following on Monday. At this moment, I don’t have numbers.
Chris has seen the recent discussions on the Discord, and he understands your frustrations. Chris would like to come on to Discord between 6pm & 7pm GMT, on Sunday 15th of November to answer your questions. This may run longer than the hour.
In order to get through as many questions as possible, please send them to me as a Discord message. I’m going to collate them before passing them on to Chris on Saturday evening/Sunday morning. Chris will also take some questions when he is online during this time. What we ask, is that you keep to questions that will benefit the community as a whole, this means private questions about individual orders will be answered privately, and at a later date.
Finally, with regards to Sunday’s questions, please be civil.
For those reading on the blog without a Discord account, feel free to send your questions to mike@thepuzzleworkshop.uk and I'll get back to you.
As for other updates.
We recently received an email from a customer stating that a can had come loose on their maze and fallen off the sleeve.
To date, this is the only known instance of this issue, but Chris has spent part of this week making changes to the can to ensure it doesn’t happen again. The can is 6mm in diameter, as is the hole in the sleeve. In the past, these were pressed into place using some glue. The change that’s been made is to add a small amount of knurling to the can, this has increased the diameter of the knurled section to 6.02mm, it requires more force to fit, but Chris says the installation feels much better, like the can “bites” into the aluminium.
We’d like to continue improving our communication with the community, and acknowledge we could do better. Going forward there’s going to be a weekly call between Chris, Charlie, Rachel & myself so that we can address the community concerns in a more efficient way, whilst also improving internal communications and keeping each other accountable.
On top of this, we’d like to add more structure to how we communicate with the community, including letting you all know about issues far sooner than we have been (such as with the Gold Lite, or with the can falling out) and being more informative about the status of your orders.
Some ideas quickly discussed today, were sending emails to customers at each stage of production (machining, engraving, assembly, packaged & shipped), or finding a system (perhaps on the website) that shows all the order numbers with their current status. At this moment in time, these are just ideas. But we appreciate the need to communicate with you both clearer, and more often.
This weekend Chris is also planning on filming the entire process of making an 8 set of mazes (BU, GR, GY, PU, RE, BR, AU & AG). This footage will then be sped up, with a timer, and uploaded to Youtube to showcase just how much time and effort go into making these puzzles. We’ll keep spoilers to a minimum, especially for the Gold Lite.
A smaller update on VAULTMAZE. Since last mentioned in the weekly update, there have been no advances in the production of the VAULTMAZE. This coming week, Charlie will be given some time on machine to check his programming and run the test ring, perhaps more.
Thank you for reading, sorry the format is different than usual.
Next week we’ll provide information on the items that have been shipped.
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